I’ve been dealing with this all day and decided perhaps to make a few points on the status of Blizzard customer service. I’m going to try to get this out in as succinct a way as possible and still manage to make my points clear.
While I respect the ability for Blizzard Customer Services to be polite and as ‘prompt’ as possible given their ability ((I realise there are a crazy butt-ton of people who play this game, so the numbers of petitions and the like must be through the roof, but yeah)), I’m not sure I’m at all happy with how things have been going as late. Calling the phone-line is pretty much a bust, as if you do get through you still have hours to wait until you get an actual person and not just a customary “we’ll get to you soon” type of response, and the tickets are only answered between certain hours, which means if you ticket comes in late in the day, you’re kind of boned because they do it (supposedly) by when they were put in.
I’d love to say amazing things about the Blizzard Customer Service department, but I can’t, I really can’t say much– they are highly polite, but overall we’re talking a major lack.
Oh yes, forget asking Blizzard to offer more payment options for things– you can pay for your account up-time with paypal, but you cannot pay for Character Faction Changes or any other Character Service with anything but a credit card– they used to encourage you to use the Paypal plugin to do it if all you had was access to was PP, but PayPal has since discontinued their plugin ((dumbest move ever, it was the only reason I was ever going to have to verify my account, and it’s also a shifty move to encourage people to sign up for their debit and credit– but that’s a rant for another time))… which leaves you /very little else/ to do but hope you have some good friends or someone willing to spot you a credit card if you transfer them the money.
This is what I did on Friday. I had some money I’d made from blogging right here at bated-breath.net and decided to cash in and get my Faction Change on, only I had to wait for the money to clear the bank into the credit card in question, and then try to use it– it finally clears today and I dive right in to try and actually get my shit taken care of, and maintenance is going on– that’s fine, you know, it’s Tuesday, it’s always going on on Tuesdays… usually not until like 5pm which is only a few hours before the end of their ‘work day’ at Customer service, but whatever. They got it all back up and I go to do it all and it’s denied. The man uses this card to pay for his goddamn account and buy pizza out several times a week and yet somehow here I am unable to give Blizzard my money for something I’ve been waiting five days for. Now I kind of just want to do it out of spite and because the money’s already allocated for it– right now I’m so pissed at Blizzard actually devoting time to the game seems moot.
Let’s talk about service– service, when you’re making as much money as a company such as Blizzard would make– seems like it should be number one. I realise it takes time and resources to accommodate new employees and new systems and all that jazz in, but come on, this isn’t a wholly new issue for Blizzard… they’ve had months of these complaints, if not years, and we’re still chomping at the bit for a better system. How is it that this kind of thing continues to happen when they’re raking in billions of dollars? Why is it so hard for me to get them to take my damn money?
Haven’t even had a response on the forum post I made in their specific Customer Service forum just yet– interesting. Interesting. Other posts are getting answered, yet while mine was detailed with the exact issue and everything I’d done, posts like “WTF IS UP WITU GUYZ” are getting answered and I’m not. Service my ass.
I realise this turned into more of a rant on a few points than anything actually even verging on actual content, but I can’t help but think that venting helps everyone– maybe that’s what Blizzard needs, for their employees to whack each other around with Whiffle bats for a few hours and get out their pent up bullshit so they can work for an extra few hours– or, oh, oh! I know! Hire another shift of workers! Criminy christ, that’d be awesome, wouldn’t it? Yeah, then I could get my shit done. Shifty ass game.