Blizzard: Customer Service

I’ve been dealing with this all day and decided perhaps to make a few points on the status of Blizzard customer service. I’m going to try to get this out in as succinct a way as possible and still manage to make my points clear.

Overall

While I respect the ability for Blizzard Customer Services to be polite and as ‘prompt’ as possible given their ability ((I realise there are a crazy butt-ton of people who play this game, so the numbers of petitions and the like must be through the roof, but yeah)), I’m not sure I’m at all happy with how things have been going as late. Calling the phone-line is pretty much a bust, as if you do get through you still have hours to wait until you get an actual person and not just a customary “we’ll get to you soon” type of response, and the tickets are only answered between certain hours, which means if you ticket comes in late in the day, you’re kind of boned because they do it (supposedly) by when they were put in.

I’d love to say amazing things about the Blizzard Customer Service department, but I can’t, I really can’t say much– they are highly polite, but overall we’re talking a major lack.

Payment Options

Oh yes, forget asking Blizzard to offer more payment options for things– you can pay for your account up-time with paypal, but you cannot pay for Character Faction Changes or any other Character Service with anything but a credit card– they used to encourage you to use the Paypal plugin to do it if all you had was access to was PP, but PayPal has since discontinued their plugin ((dumbest move ever, it was the only reason I was ever going to have to verify my account, and it’s also a shifty move to encourage people to sign up for their debit and credit– but that’s a rant for another time))… which leaves you /very little else/ to do but hope you have some good friends or someone willing to spot you a credit card if you transfer them the money.

This is what I did on Friday. I had some money I’d made from blogging right here at bated-breath.net and decided to cash in and get my Faction Change on, only I had to wait for the money to clear the bank into the credit card in question, and then try to use it– it finally clears today and I dive right in to try and actually get my shit taken care of, and maintenance is going on– that’s fine, you know, it’s Tuesday, it’s always going on on Tuesdays… usually not until like 5pm which is only a few hours before the end of their ‘work day’ at Customer service, but whatever. They got it all back up and I go to do it all and it’s denied. The man uses this card to pay for his goddamn account and buy pizza out several times a week and yet somehow here I am unable to give Blizzard my money for something I’ve been waiting five days for. Now I kind of just want to do it out of spite and because the money’s already allocated for it– right now I’m so pissed at Blizzard actually devoting time to the game seems moot.

Service?

Let’s talk about service– service, when you’re making as much money as a company such as Blizzard would make– seems like it should be number one. I realise it takes time and resources to accommodate new employees and new systems and all that jazz in, but come on, this isn’t a wholly new issue for Blizzard… they’ve had months of these complaints, if not years, and we’re still chomping at the bit for a better system. How is it that this kind of thing continues to happen when they’re raking in billions of dollars? Why is it so hard for me to get them to take my damn money?

Haven’t even had a response on the forum post I made in their specific Customer Service forum just yet– interesting. Interesting. Other posts are getting answered, yet while mine was detailed with the exact issue and everything I’d done, posts like “WTF IS UP WITU GUYZ” are getting answered and I’m not. Service my ass.

—–
I realise this turned into more of a rant on a few points than anything actually even verging on actual content, but I can’t help but think that venting helps everyone– maybe that’s what Blizzard needs, for their employees to whack each other around with Whiffle bats for a few hours and get out their pent up bullshit so they can work for an extra few hours– or, oh, oh! I know! Hire another shift of workers! Criminy christ, that’d be awesome, wouldn’t it? Yeah, then I could get my shit done. Shifty ass game.

… /end-rant

2 thoughts on “Blizzard: Customer Service

  1. I take a totally opposite stance. I love Blizzard customer service. Having suffered under the imbecilic methods of Nexon support, I’m inclined to think Blizzard is somewhat godly.

    Payment issues has never really bothered me because I have 2 credit cards so I have enough limit.

    What kind of complaint were you making anyway? I was ‘zomg’ impressed at Blizzard when they recovered my items and recovered other people’s hacked accounts. Nexon would never do such a thing even if it’s something wrong with their system. Imagine spending all your gold on a piece of item, then losing your item (and the gold) because the system did an accidental oopsie daisies rollback. Or maybe they made a shitty patch so that when you trade with another person in game, that person would be able to access your login info and you lose your entire account. If you send a ticket to complain about that, Nexon would respond with a robotic message pretty much saying “bad luck. go home. eat it.”

    In contrast, when I first received a message from Blizzard support team with friendly apologies and smiley faces and joking tones I couldn’t get over the excitement for a week. 😀

    • I’m not saying they fail in totality, but when I was trying to get support yesterday, I got nothing– and I just woke up to nothing in my inbox– their Customer SErvice, while better than others, is still nothing to be cheered at when the turn-around for characters retrievals has now shot into the two week margin almost.

      I understand that doesn’t seem bad when you say you got completely blown off by your last company, but Blizzard is also making an amazing amount of money off of this game– not just from subscriptions, but from transferring characters, in-game pet purchases on their store, character recustomisations and the like… they’re making a ridiculous amount, and I understand that they have a high volume of calls and tickets right now because of compromised accounts (weird, there seems to be more now that we all have authenticators) but after two or three years you think they’d have found a solution other than “We’re too busy, go away now.”. That’s all I’m saying.

      Regardless, thanks for the comment. 😀 and I’m not saying you shouldn’t be completely pleased with Blizzard’s Customer Service, they are highly polite and can joke around quite a bit, and it can be a pleasure to deal with them, but there’s a darker side of that as well.

Leave a Reply to Rilla Cancel reply

Your email address will not be published. Required fields are marked *

CommentLuv badge